Refund policy

Return & Refund Policy

AdaptR Fitness Inc.

Return & Refund Policy

Last updated: April 19, 2026

At AdaptR Fitness Inc., we want you to be satisfied with your purchase. If you are not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns for:

  • Items that have been used or damaged after delivery
  • Items not in original condition or packaging
  • Final sale or clearance items (if applicable)

Return Process

To initiate a return, please contact us through our website:

https://adaptrfitness.com/pages/contact

Include:

  • Your order number
  • Reason for return
  • Photos (if item is damaged or defective)

Once approved, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original method of payment
  • Please allow 5–10 business days for processing

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery using the contact form on our website:

https://adaptrfitness.com/pages/contact

We will:

  • Replace the item, or
  • Issue a full refund

Exchanges

We only replace items if they are defective or damaged.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or fulfilled.

Once an order has been fulfilled, it cannot be cancelled.

Fulfillment & Shipping (Amazon MCF)

Orders are fulfilled through third-party logistics providers, including Amazon Multi-Channel Fulfillment (MCF).

As a result:

  • Shipping times may vary depending on location
  • Orders may arrive in Amazon-branded packaging
  • Tracking information will be provided once your order ships

AdaptR Fitness Inc. is not responsible for delays caused by shipping carriers or fulfillment providers, but we will work with you to resolve any issues.

Contact Us

For any questions regarding returns or refunds, please use the contact form available on our website:

https://adaptrfitness.com/pages/contact